Refund policy

I hope you love your order, but if something isn’t quite right, here’s how returns and refunds work.

This policy does not affect your statutory rights under UK consumer law.

Returns

You have 30 days from the date you receive your item to request a return.

To be eligible for a return, items must be:

  • In the same condition you received them
  • Unworn or unused beyond what is reasonably necessary to inspect the item, with tags attached where possible
  • In the original packaging
  • Accompanied by proof of purchase

To start a return, just email me at theprismaticattic@gmail.com and let me know what’s going on.

If your return is approved, I’ll send you:

  • A return shipping label
  • Instructions on how and where to send your item

For faulty, damaged, or incorrect items, return postage will be covered by us.

For change-of-mind returns under the 14-day cancellation period, return postage costs are your responsibility unless otherwise agreed.

If you have any questions at all about returns, feel free to get in touch.

Damaged or Incorrect Items

Please check your order as soon as it arrives. If your item is damaged, defective, or you’ve received the wrong thing, contact me straight away so I can sort it out for you.

Because many items are upcycled or one-of-a-kind, I’m also happy to accept returns for size or fit issues.

Exceptions / Non-Returnable Items

Some items can’t be returned, including:

  • Custom or personalised items, unless there’s a fault or mistake on my end
  • Gift cards

If you’re unsure whether your item qualifies for a return, just ask.

Exchanges

I don’t offer direct exchanges. The quickest way to get what you want is to:

  1. Return the original item
  2. Once the return is approved, place a new order for the replacement

Your Right to Cancel (UK & EU Customers)

If you are based in the UK or European Union, you have the legal right to cancel your order within 14 days of receiving it, without giving any reason.

To qualify for a refund, items must be returned in the same condition you received them, except where handling was necessary to inspect the item (for example, trying on clothing), with tags attached where possible and in the original packaging.

Refunds

Once your return arrives and has been inspected, I’ll let you know whether your refund has been approved.

Your refund will be issued to your original payment method within 14 days of us receiving the returned item, or evidence that it has been sent back, in line with UK consumer law.

Please note that your bank or card provider may take additional time to process the refund.

If it’s been more than 15 business days since your refund was approved, get in touch at theprismaticattic@gmail.com and I’ll look into it.